Cancellation Policy for TideForge.shop

Last Updated: July 31, 2025

Overview

At TideForge.shop (“we,” “us,” or “our”), we understand that sometimes you may need to modify or cancel your bikini or swimwear order. This TideForge Cancellation Policy explains the terms for cancellations or modifications. By placing an order on TideForge.shop, you agree to the terms below.

If you have any questions, please contact us at [email protected] or call us at (281) 761-1750.

1. Order Modification and Cancellation Window

  • You may cancel or modify your order within 12 hours of placing it.
  • After 12 hours, your order is processed and sent for fulfillment, so cancellations are no longer possible.
  • If you miss this window, you can request a return after receiving the product. See our Return & Refund Policy for details.

2. How to Cancel or Modify an Order

To request a cancellation or modification:

  • Email us at [email protected] with the subject:
    [Cancel/Modify Order #YourOrderNumber]
  • Include:
    • Your name and email
    • Order number
    • Reason for cancellation or requested change

You’ll receive a response within 1 business day confirming whether the request can be fulfilled.

3. Refunds for Canceled Orders

  • If your cancellation is approved, a full refund will be issued within 3 business days.
  • It may take an additional 3–5 business days for the amount to appear in your account depending on your bank.

If your modification results in a price change, we will either refund or charge the difference accordingly.

4. International Orders

  • The same 12-hour window applies for all international orders.
  • If approved, refunds are processed in 3 business days, but international processing may take up to 10 business days.
  • If cancellation isn’t possible, you may return the item after delivery—see our Return Policy for full details.

5. Contact Us

For questions about cancellations or modifications, please contact us:

  • Email: [email protected]
  • Phone: (281) 761-1750
  • Mailing Address: 7239 B Hwy 14-16, Arvada, WY 82831, USA

6. Frequently Asked Questions (FAQ)

Can I cancel my order on TideForge.shop?
Yes, as long as it’s within 12 hours of order placement.

How do I cancel or change my order?
Email us at [email protected] with your order number and change request.

How fast will I get my refund?
Refunds are processed within 3 business days. Bank processing may take another 3–5 days.

Does this policy apply to international orders?
Yes. The 12-hour window and refund timing also apply to international purchases.