Return & Refund Policy for TideForge.shop

Last Updated: July 31, 2025

Overview

At TideForge.shop (“we,” “us,” or “our”), your satisfaction with our swimwear is our top priority. This Return & Refund Policy outlines the terms under which you may return or exchange items purchased from our website. These terms apply to orders within the United States. By placing an order, you agree to this policy. For questions, please contact us at [email protected].

1. 30-Day Return Policy

You may request a return within 30 days of receiving your item. To be eligible, the item must be:

  • New, unused, unwashed, and in original condition
  • With original tags and hygiene liners intact
  • In its original packaging
  • Accompanied by proof of purchase (e.g., confirmation email)

⚠️ For hygienic reasons, used swimwear is non-returnable.

2. Return Process

To begin your return:

  1. Email us at [email protected] with:
    • Order number, full name
    • Proof of purchase
    • Reason for return
    • Photo/video evidence (if defective or incorrect)
  2. Receive return instructions: If approved, you’ll get guidance within 72 hours.
    • Defective/incorrect item: free return label provided
    • All other returns: customer pays for shipping
  3. Send the item securely packaged
  4. Refund/Exchange processed within 7 business days upon receipt

3. Damaged, Defective, or Incorrect Items

Received the wrong or faulty item? Contact us within 7 days of delivery. Include:

  • Order number
  • Description of the issue
  • Clear photo of the product

We’ll respond within 72 hours and either send a replacement or issue a full refund.

4. Exchanges

We accept exchanges only for incorrect or defective items. If unavailable, a refund will be issued.

5. Return Shipping Costs

  • Defective/Incorrect: Return shipping is on us
  • Non-defective (wrong size, changed mind): You pay for return shipping
  • Wrong product ordered: Return shipping paid by customer
  • Restocking fees: We do not charge any

6. Refunds

Refunds are processed within 7 business days after your return is received and approved. Funds may take 3–5 additional business days to reflect.

  • Defective/Incorrect: Full refund including shipping
  • Non-defective: Refund excludes original shipping fees

7. Order Cancellations

Cancel your order within 12 hours for a full refund. After that, it becomes a standard return request.

8. Non-Returnable Items

We do not accept returns for:

  • Worn or washed items
  • Swimwear without original tags/hygiene liners
  • Clearance/sale items (unless defective)
  • Custom or personalized products
  • Gift cards

9. International Returns

This policy applies to U.S. orders. For international purchases:

  • Email us at [email protected]
  • Customers cover return shipping for non-defective items
  • Customs duties and taxes are non-refundable

10. Contact Us

If you have any questions, feel free to reach out:

  • Email: [email protected]
  • Phone: (281) 761-1750
  • Mailing Address: 7239 B Hwy 14-16, Arvada, WY 82831, USA

11. FAQ

Q: What is your return window?
A: Within 30 days of delivery for unused, unwashed items.

Q: Do you accept returns if I just change my mind?
A: Yes, if the product is in new condition. Return shipping is your responsibility.

Q: How long do refunds take?
A: 7 business days for processing + 3–5 days for banking.

Q: Do you cover return shipping?
A: Only for defective or incorrect items.